JOB SUMMARY
IT Manager to be responsible and accountable for the smooth running of our computer systems within the
limits of requirements, specifications, costs, and timelines. You will supervise the implementation and
maintenance of our company’s computing needs.
DUTIES & RESPONSIBILITIES
* Resolving technical issues concerning user’s accounts or company software infrastructure.
* Manage the development and implementation of company central service desk support department.
* Lead and provided the first level of support for technical issues relating to users of all types of IT related
issues.
* Oversee day to day operations of 24/7 and directly manage the central service desk engineers that
providing support of customers and clients.
* Perform the daily routine task such as:
– Identify and diagnose issues and problems
– Categorize and record reported queriers and provide solutions.
– Support problem identification.
– Advise users on appropriate course of action.
– Monitor issues from start to resolution.
– Escalate if needed unresolved problem to a higher level.
– Provide essential online security advice and manage.
* Manage information technology and computer systems
* Manage user accounts and profiles of the HIS and ERP system.
* Manage the installing updates, known patches to the software application.
* Manage the console operator to control all activities being done by the users.
* Manage network team, business application and development team as needed.
* Plan, organize, control and evaluate IT and electronic data operations
* Manage IT staff by recruiting, training and coaching employees, communicating job expectations and
appraising their performance
* Design, develop, implement and coordinate systems, policies and procedures
* Ensure security of data, network access and backup systems
* Act in alignment with user needs and system functionality to contribute to organizational policy
* Identify problematic areas and implement strategic solutions in time
* Audit systems and assess their outcomes
* Preserve assets, information security and control structures
* Handle annual budget and ensure cost effectiveness
1. Strategic thinking
2. Strong communication skills
3. Ability to work well under pressure
4. Attention to detail
5. Project management skills
6. A desire to keep learning
7. Management and leadership skills
8. Proven working experience as an IT Manager or relevant experience7/10 years
9. Excellent knowledge of technical management, information analysis and of computer
hardware/software systems
10. Expertise in data center management and data governance
11. Hands-on experience with computer networks, network administration and network installation
12. Ability to manage personnel
13. BS in Computer Science, MIS or similar field
REPORTING STRUCTURE
CEO/President Position to which Supervisor reports
COO/ Chief Operation Officer Supervisor of the Position
All department/unit staff Director Network and Infrastructure Supervisor of the Position
IT Manager This position
ACKNOWLEDGEMENT
Business analysis and strategy
Great IT managers are able to articulate the value that IT provides beyond the bits of code or components.
You understand the larger goals of the business and how IT helps the organization achieve those objectives.
You are passionate about strategic planning — helping people set priorities, invest in the right initiatives, and
build more nimble technology and practices. You drive the direction of the IT roadmap.
Communication
You are a strong communicator — switching between technical and non-technical contexts with ease.
Whether it is through 1:1 meetings with your team or check-ins with cross-functional leaders, you engage
folks in their best work through clear direction, active listening, and productive negotiation.
Leadership
Great leaders are part mentor, coach, and decision-maker. You identify skill alignment and help the team
grow. This involves putting the right folks in charge of the right projects — everything from updating
software to managing long-term innovation initiatives. You might help a teammate work through a thorny
data storage problem or a code review to help a junior team member improve their knowledge of the
codebase.
Problem-solving
As an IT manager, you have to evaluate multiple sources of data and feedback — both within the IT team
and from external stakeholders. You have a deep sense of responsibility towards your users and take pride in
identifying solutions that make their lives easier.
Project management
Many IT leaders are former project managers. Similarly to project management, your role requires you to
allocate resources, manage project timelines and dependencies, and mitigate risks to keep everything on
schedule. Successful IT managers bring an increased focus on business value to their project management
tasks.
Reporting
There is no shortage of data to analyze in an IT environment. You have a strong point of view on which data
to collect and why. And most importantly, you understand how you will use that data to deliver better
experiences within the organization and to external customers.
Technical expertise
While you may not have technical expertise in each area that you oversee, you have technical acumen — you
understand the expertise that is required to be successful and bring in the right team members to collaborate
on solutions. You develop questions and technical models to help the team consider alternatives. You also
have an awareness of emerging technology trends and potential areas for new investment.
In agreement, thereof, I hereby affixed my signature.
Accepted By:
______________________________
Employee
Approved By:
______________________________
Department Head
Attested By:
______________________________
Human Resources Department
Approved By:
______________________________
CEO/President