MegaSource is a business practice where a company contracts with an external service provider to handle its IT support functions.
Why MegaSource ?
Cost Savings: MegaSource can be cost-effective
MegaSource: allows companies to access a team of skilled professionals
Focus on Core Competencies: MegaSource enables organizations to focus on their core business activities.
Access to Expertise: MegaSource provides access to a pool of skilled professionals with expertise in various areas of IT.
Flexibility and Scalability: MegaSource allows companies to scale their IT support services up or down based on their needs.
Risk Mitigation: MegaSource can help mitigate risks associated with technology changes, security threats, and compliance issues.
Potentials and Challenges
Understand Client Needs :to address their unique pain points and goals.
Establish Credibility : by presenting our experience, certifications, and successful projects.
Define IT Support Services :such as helpdesk support, system administration, network management, and more.
Technology Stack: Detail the technologies, tools, and methodologies
Communication and Reporting: Discuss communication channels, reporting mechanisms
Cost Structure: affordable costs of maintaining an in-house IT team.
MegaSource Services:
– Support
Company application troubleshooting
Supporting during UAT and production
Manage all production system
Ensure application performance and security
Administer and resolve applications issues
Provide access for users
Flexible working conditions including after-hours)
– Auditing
Performing the full audit cycle
Determine internal audit scope
Prepare and present reports that reflect audit’s results
Document process and prepare audit findings memorandum
Conduct follow up audits to monitor management’s interventions
Gather audit results into clear, concise reports for management
Communicate technical and complex financial information to stakeholders
– Dashboard
Monitor and track important metrics
Provide analysis to determine trends and exception conditions
Report information to facilitate study
Diagnosis and identify corrective actions as necessary
Check business operation and goals
– Ticketing System
Offers customizable options to tailor the ticketing process to the specific needs of the business.
The system provides robust reporting capabilities, allowing businesses to track and analyze ticketing data to gain insights into support performance and make data-driven decisions.
It integrates with other systems such as CRM, ITSM, and ERP platforms, enabling seamless data exchange and workflow automation.
Helps businesses streamline their ticketing processes by automating routine tasks, reducing manual effort, and standardising workflows.
It provides a centralised platform for managing customer tickets, facilitating communication with customers, tracking ticket status, and ensuring that issues are resolved in a timely manner, leading to higher customer satisfaction.
– Training and User Guide
Creating training programmes for new and existing employees.
Provide training guidance and feedback.
Develop presentations, training materials, and handout materials.
Conducting feedback surveys and researching new teaching methods.
