Job Description

About the Role:

The Network & Communication Services Team Lead is responsible for leading and managing the three
units under Network & Communication Services, including Network Infrastructure & Architecture, Voice &
Communication Systems, and Wireless/WAN Management. This role ensures the design,
implementation, and continuous improvement of a robust, secure, and scalable network infrastructure.
The incumbent will manage service delivery across LAN/WAN, VoIP, and wireless networks to ensure
high availability, performance, and alignment with organizational goals

Key Responsibilities:

•  Leadership & Strategy:
  – Lead all functions under Network & Communication Services, aligning unit objectives with
  organizational IT and security strategies.
  – Develop and maintain network roadmaps, ensuring scalability and adaptability to changing
  business needs.
  – Supervise and mentor network engineering teams, fostering a culture of innovation and
  accountability
•  Voice & Communication Systems:
  – Manage VoIP infrastructure, gateways, SIP trunks, and QoS.
  – Maintain and improve call center/IVR platforms, voicemail, and call routing systems.
  – Coordinate with vendors and internal teams to ensure reliability and performance of voice systems.
• Wireless & WAN Management:
  – Oversee deployment and maintenance of wireless access points and WAN connectivity.
  – Optimize bandwidth usage and remote access solutions for performance and cost-efficiency.
  – Monitor and troubleshoot WAN traffic for latency, congestion, and reliability issues.
• Collaboration & Communication:
  – Collaborate with IT Security, Technical Management, and Data Centre       teams to ensure integrated
  infrastructure planning.
  – Act as an escalation point for major network and communication incidents.
  – Support incident response and troubleshooting with detailed root cause analysis and resolution
  strategies.
• Compliance & Documentation:
  – Maintain accurate documentation of network configurations, architecture diagrams, and operational
  procedures.
  – Ensure compliance with industry standards, audit requirements, and internal policies.

Qualifications:

•  Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  Master’s degree is an advantage.
• Experience: 15+ years of experience in network and communication services, with at least 3
  years in a team leadership or supervisory role.
• Technical Skills: Proficiency in Cisco and similar network technologies.. Solid experience with VoIP systems (Cisco Call Manager, Genesys, etc.). Expertise in wireless technologies, WAN
  optimization, and network monitoring tools.
•  Certifications (Preferred): CCNP, CCIE, ITIL Foundation, or equivalent certifications.
• Problem-Solving Skills: Strong analytical skills in diagnosing and resolving complex network.
  issues.
• Collaboration & Communication: Proven ability to lead teams and communicate technical
  concepts clearly to diverse stakeholders.